Where an airline flight is cancelled, delayed, diverted or over-booked or a seat is downgraded, the passenger can be entitled to compensation of up to €600 IN ADDITION TO a refund or alternative flight. Airlines are also obliged to pay for adequate 'care' for such passengers. While the legal rules are complex you can use this process to draft your complaint by simply answering the questions asked. If you have a valid case LawOnline will generate a claim appropriate to your circumstances. If the airline is licenced in the Republic of Ireland and refuses to pay you can then make your claim through the District Court, using the small claims or normal claims procedure depending on the amount. See the LawOnline document processes: 'Application to the small claims registrar' (DR014) and 'Claim notice: debt claim not exceeding 15000 euros' (DR016). If the airline is licenced in another EU member state you can use the 'European small claims procedure' (DR015).
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